Our interstate partner van line, Wheaton World Wide Moving, released the recipients of the 2013 Total Quality Commitment (TQC) Award on Wednesday. Olympia Moving is proud to announce that both our Watertown, MA and Alexandria, VA moving branches are recipients of this distinguished recognition!
Additionally, the Olympia Moving & Storage Watertown, MA branch has been singled out as one of the top 20 highest-scoring agents in the TQC program across the entire van line!
The Total Quality Commitment Award is only given to the highest-performing agents in the van line for the following metrics in the Total Quality Commitment program:
- Packing claim frequency
- Packing claim dollar average
- Hauling claim frequency
- Hauling claim dollar average
- Warehouse claim frequency
- Warehouse claim dollar average
- Safety points
- Weight estimate accuracy
- Customer Service Ratings
Olympia will formally receive these awards at the upcoming regional meeting.
Congrats to our crew, drivers, and staff for leading the way for the quality standards in the moving & storage industry!
You can read the full press release at this link.