Olympia Moving and Storage Reviews: Client Satisfaction 2014
Posted January 20th, 2015 by Rachael Fischer
The 2014 Olympia Moving and Storage reviews are in! Our clients’ feedback is the key to our constant improvement. Every day we receive comments and praise from the families we move. However, we needed a tool to consistently track our clients’ satisfaction. That’s why every client receives a client satisfaction survey. We have been carefully tracking these reviews since 2012.
Results of Olympia Moving and Storage Reviews: The 2014 Client Satisfaction Report
The Olympia Moving and Storage 2014 Client Satisfaction Report is now complete. Click here to view the summary of Olympia Moving and Storage’s 2014 Reviews.
Highlights from the 2014 report:
- 97% of clients were satisfied with their sales representative
- 94% of clients were satisfied with the Olympia office coordination staff
- 97% of clients were satisfied with the local moving crew
- 93% of clients would recommend Olympia or use us for their next move
Our client satisfaction scores eclipse the moving and storage industry standard because of the high level of training and experience of our crews and our staff’s commitment to communication and accountability. Every employee at Olympia Moving & Storage takes pride in our clients’ moving experiences and are constantly referencing these scores and striving to improve them.
About the Olympia Moving and Storage Client Satisfaction Survey
The survey is sent automatically through our move tracking system after the move, so there is no chance for our staff to dictate who receives the survey or skew the results. We also believe in transparency. That why we make our complete client satisfaction scores publicly available.
The survey questions are based on the factors that are the strongest influencers of a family’s satisfaction with their move. They are also the factors that help us evaluate our staff and determine if process changes are necessary.
Using Client Feedback to Improve Olympia Moving & Storage
We are committed to using our clients’ feedback to improve our business. Every month we distribute the summary of the survey results company-wide as well as the results for each individual. The leadership reviews the results with their team members. We also use the scores to spot potential problem areas. For example, in 2014, trends in our satisfaction survey results influenced additional hires in the customer service department and changes in our interstate communication process.
However, our clients are more than just a number. They are also given the opportunity to leave their comments on the survey. We received hundreds of Olympia Moving and Storage reviews, which we add to this page monthly to help future clients make their decision. When our clients submit their comments, they are in their coordinator’s inbox within seconds. This allows the coordinator to immediately follow up with their client to resolve loose ends or customer service issues. The comments are also shared with the team and guide the leadership in pinpointing the areas where we excel, and the areas that need improvement.
The team at Olympia Moving and Storage is looking forward to earning even better Olympia Moving and Storage reviews in 2015. You can view our client satisfaction report as it is updated throughout the year to see how we’re doing. Or click here to request a free estimate and join our thousands of happy Olympia Moving and Storage customers.
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