moving technology Archives | Olympia Moving & Storage

In an industry that under-utilizes technology, Olympia Moving & Storage has a track record of leveraging technology to deliver better results. The Boston and Washington DC moving company’s latest innovation is The Olympia Move Portal, an online dashboard where customers can log in to track and manage their move.

Olympia Moving & Storage is the first local moving company to offer their customers this level of transparency into the moving process. From the moment a client initiates a move with Olympia Moving & Storage, they receive a log in to view dates, addresses, and details. Clients can also e-sign, download move-related documents and interact with their moving quotes and inventories.

The portal also provides a resource center with helpful tools and tips to ensure a successful relocation and avoid surprises on move day. Clients can message their assigned move advisor, access how-to videos, and update their address with subscriptions and the USPS.

“Timely information about a move isn’t just a convenience, it’s a necessity and a huge stress reliever,” says Michael Gilmartin, Founder and President of Olympia Moving & Storage. “Our goal with The Olympia Move Portal is to simplify planning, make our client communication seamless from start to finish, and provide a more green approach. Ultimately, we want our customers to feel confident on move day, knowing exactly what to expect.”

Olympia Moving & Storage worked in partnership with Moveware, a leading provider of software for the moving & storage industry, to develop the Olympia Move Portal. “Olympia Moving have consistently proven to have a vision for what they want our technology to do for their clients and have been extremely involved and helpful in our software development,” says Ramiro Quiros, North American Manager for Moveware. “The Olympia Move Portal is the most recent innovation from that collaboration. We believe the results are outstanding and will have a transformative impact in client satisfaction.”

Olympia Moving anticipates that the portal will become a standard for the industry in years to come; and has plans for additional technological developments to help realize efficiencies and evolve their service offering.

Olympia Moving & Storage has been relocating Boston and Washington, DC area families for more than 23 years. In addition to the Olympia Move Portal, the Olympia relocation experience features a crew of well trained relocation professionals, a personal move coordinator, specialized concierge services, and countless resources to prepare their clients for moving day.

Do you want to move with a company that uses technology to make your relocation experience easier? Click here to request a free, no obligation moving estimate or give us a call at 800.222.4744.

Olympia Moving & Storage has always put an emphasis on technology to drive our growth and the moving experience for our clients. Two years ago, Olympia Moving switched our internal moving management system to Moveware. Although Moveware had not yet entered the market in the United States, Olympia Moving was eager to be their first American client in order to have first access to the technology.

Although the transition was time-intensive and challenging, it was worthwhile for the vast improvements of Olympia Moving’s internal efficiency, closing of information gaps between departments, and ability to track every detail of the client experience.

Every Olympia Moving client has an extensive move file in Moveware, which tracks every detail, document, change, and conversation with our clients and prompts almost a dozen proactive contact points from our staff with each client, ensuring that each client receives exceptional communication throughout the entire process.

Externally, Moveware has allowed for amazing access and transparency for our clients through the Olympia Move Portal, which allows clients to log directly into our move management system to view and manage their move’s details and documents.

After two years of implementing and improving the Moveware system, Olympia Moving & Storage is confident that they provide one of the best technology-driven moving experiences of any local and interstate mover in the industry. The innovation at Olympia Moving never stops, our team continues to work with Moveware daily to make improvements to the system and roll out new features to their staff and clients.

IAM The Portal, the bi-monthly magazine of the International Association of Movers, interviewed Michael Gilmartin, President of Olympia Moving & Storage, about the challenges of implementing new technology in the relocation industry.

Click here to read the article on page 73

IAM asked Michael his advice for other moving & storage companies considering new software. They also asked him about Olympia Moving’s future in regards to technology. Michael’s response:

“The moving industry has traditionally been somewhat of a laggard in that area, which is great for us from a competitive standpoint. I feel we are now where the rest of the industry hopes to be in 10 years, and we will continue to push and to innovate around technology. We have a great team, and we now have a system to support us fully.”

If you’re ready to try the Olympia Moving experience, driven by Moveware, click here to request a free moving estimate or call 800.222.4744

Tag: moving technology

Olympia Moving Launches Online Client Portal

Olympia Moving President Interviewed for IAM The Portal Magazine

Click here to read the article on page 73