A successful relocation requires infrastructure, training, and seamless internal and external communication. Every day the Olympia team makes a commitment to “getting it right,” and then does everything within our power to live up to this commitment. Pride of performance and accountability are the foundations upon which our company was built.
Following are some of the areas that distinguish Olympia from the rest of the moving industry:
People: Olympia places significant emphasis on identifying and retaining a great team of people. Ultimately our systems, processes and technology are only as good as the people that make the business run. Olympia retains Josh Croteau to manage our recruiting.
Equipment/Technology: Olympia is committed to outfitting our crews and office staff with the right tools for the job. All of our salespeople are provided with tablet pc’s, mobile printers, and wifi enabled smartphones.
Processes/Systems: Given that we will facilitate close to 4,000 relocations in 2012, it is imperative that we adhere to specific processes and protocols so that each and every client can expect outstanding service.
Training: Perhaps the single biggest factor differentiating us from the competition is Olympia’s continual investment in our people. Regardless of prior experience, Olympia’s crew members receive significant front-end training, in addition to ongoing career development.
Communication: Communication is integral to building a successful company culture. Customer feedback is filtered directly to the crew members in order to assist and inform their ongoing training.
While building and maintaining a positive culture is a never-ending process, we feel that we are on the right track. In 2011, more than 95% of survey respondents indicated that they would recommend our services to family and friends.