Will My Homeowners Insurance Cover Moving Damage or Loss?

_KES4753_resizedOne of the most stressful parts of moving is worrying about damage or loss to your items during the relocation. At Olympia Moving & Storage, we want to be sure that you’re confident in the coverage of your belongings in case of loss or damage during the move. That’s why we’re sure to have a discussion with each of our clients about their coverage options before moving day. Often our clients will tell us that they’re all set because their homeowners insurance cover moving damages.

However, we were surprised when some of these same clients came back to us for help with their moving claim. That made us wonder, does homeowners insurance cover moving? It turned out that their homeowners’s insurance did not cover their belongings the way they thought. In the interest of protecting our clients and guiding them through the many decisions they have to make during their relocation, we decided to reach out to some insurance companies to find out what the real deal is with homeowners’ insurance moving coverage. Here’s what we learned:

Ask your company – does homeowners insurance cover moving?

Even if you’re confident that your homeowners’ insurance policy includes moving and storage coverage – that’s not enough. Call a representative at your insurance company to double check exactly what is covered. The insurance may not work in the way that you expect. During the call, be sure to ask these questions:

Will the homeowners insurance cover moving damage, marring, or scratches that happened to my belongings during the move?

You’d be surprised – usually the answer is no! Though there are a few homeowners’ policies that cover routine moving damage, the vast majority do not. Minor damages are common during a relocation, even when you’re moving with professionals. However, you cannot assume that your homeowners’ insurance will repair, replace, or reimburse broken items.

Is your moving insurance coverage for catastrophic damage or loss only?

Many homeowners’s insurance policies that advertise moving and storage coverage do not cover damage to a few of your belongings – what they actually cover is catastrophic damage to your belongings only. In other words, they have you covered on the extremely rare occasion that the truck carrying all your possessions catches on fire or drives into the lake. For any damage or loss less than that, you’re on your own.

Does your insurance company cover items damaged or lost while in transit for moving?

Here’s another gray area of homeowners’ insurance that we discovered: Some policies will cover damage to belongings while they are in your home. However, they will not cover damage that occurs while the belongings are in the possession of the moving company or in transit. So basically, your belongings are not covered during the move.

What is the deductible if I were to report a moving claim?

This is very important: most of what needs to be repaired or reimbursed after a move is worth only a few hundred dollars – an amount that is much less than the deductible you would be required to pay if you submitted a claim for damage during your move. Be sure to check that the minimum claim you would foresee submitting exceeds the deductible.

How would a moving claim affect my claims history?

As we all know, the more claims you submit to an insurance company, the more you risk a increase in your insurance premium. Make sure you understand how submitting a claim for, say, a scratched dining room table would affect your insurance costs.

Full Value Replacement Valuation – The Peace of Mind Solution

Here’s the good news: even if your homeowners’ insurance doesn’t cover moving loss or damage the way you expect, there is a solution that will! Be sure to ask your moving company about their full value replacement valuation options. All reputable movers will have an option available for purchase that will give you peace of mind.

Olympia Moving & Storage offers full value replacement valuation for both local and interstate moving at any coverage amount you need. If any of your belongings are lost, damaged, scratched, or broken during the move, or if any property damage is caused by the movers, everything will be fully repaired, replaced, or you will be reimbursed for the full value under full value replacement valuation. Additionally, you would be working directly with our claims department for fast and personalized resolution. We know that’s the kind of moving coverage you were looking for! Click here for pricing and more information on our valuation options.

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Olympia Moving Named 2014 Top 20 Total Quality Commitment Award Winner

Olympia Moving & Storage Total Quality Commitment AwardOlympia Moving & Storage works hard to provide exceptional interstate moving services. Our vanline, Wheaton World Wide, agrees! We are proud to announce that the Olympia Moving & Storage Alexandria, VA branch has been named a 2014 Top 20 Total Quality Commitment moving company! Olympia Moving & Storage won this award by earning one of the 20 best interstate moving quality scores out of the 340 moving companies in the Wheaton World Wide | Bekins Van Lines network.

The Total Quality Commitment scores are based on the most important drivers of customer satisfaction: claims frequencies and dollar averages, safety, estimate accuracy, and customer ratings.

This is the 11th year that Olympia Moving & Storage has earned a Total Quality Commitment award. Olympia has also earned several other awards from Wheaton World Wide, including the their Agent of the Year award in 2007 and 2014.

Olympia Moving & Storage will officially receive the award at the upcoming regional meeting. The Alexandria, VA staff, drivers, and crew will be congratulated for their excellent work with a celebratory lunch.

Olympia plans to continue to raise the standards for interstate moving quality in 2015. This year the Alexandria, VA moving company has been conducting extensive customer service training with their movers and rolling out new driver communication tools.