Olympia Moving & Storage has always put an emphasis on technology to drive our growth and the moving experience for our clients. Two years ago, Olympia Moving switched our internal moving management system to Moveware. Although Moveware had not yet entered the market in the United States, Olympia Moving was eager to be their first American client in order to have first access to the technology.
Although the transition was time-intensive and challenging, it was worthwhile for the vast improvements of Olympia Moving’s internal efficiency, closing of information gaps between departments, and ability to track every detail of the client experience.
Every Olympia Moving client has an extensive move file in Moveware, which tracks every detail, document, change, and conversation with our clients and prompts almost a dozen proactive contact points from our staff with each client, ensuring that each client receives exceptional communication throughout the entire process.
Externally, Moveware has allowed for amazing access and transparency for our clients through the Olympia Move Portal, which allows clients to log directly into our move management system to view and manage their move’s details and documents.
After two years of implementing and improving the Moveware system, Olympia Moving & Storage is confident that they provide one of the best technology-driven moving experiences of any local and interstate mover in the industry. The innovation at Olympia Moving never stops, our team continues to work with Moveware daily to make improvements to the system and roll out new features to their staff and clients.
IAM The Portal, the bi-monthly magazine of the International Association of Movers, interviewed Michael Gilmartin, President of Olympia Moving & Storage, about the challenges of implementing new technology in the relocation industry.
IAM asked Michael his advice for other moving & storage companies considering new software. They also asked him about Olympia Moving’s future in regards to technology. Michael’s response:
“The moving industry has traditionally been somewhat of a laggard in that area, which is great for us from a competitive standpoint. I feel we are now where the rest of the industry hopes to be in 10 years, and we will continue to push and to innovate around technology. We have a great team, and we now have a system to support us fully.”
If you’re ready to try the Olympia Moving experience, driven by Moveware, click here to request a free moving estimate or call 800.222.4744
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