Olympia Moving and Storage Reviews: Client Satisfaction 2015

Olympia Moving Customer

Olympia Moving & Storage moved almost 5,000 families in 2015, and our clients continually review Olympia Moving via client satisfaction surveys they receive after their move. These reviews help our leadership and staff carefully track our quality quickly respond to outstanding issues. Here’s how Olympia Moving & Storage performed in 2015 as reviewed by our clients.

Olympia Moving and Storage Reviews 2015 Results

Click here to view the full report.

Highlights from the 2015 report

  • 94% of our clients were satisfied with their sales representative
  • 94% of our clients were satisfied with their move coordinator
  • 95% of our clients were satisfied with their crew
  • 97% of our clients said our staff and crew was professional and courteous
  • 94% of our clients would hire us again for their next relocation

The Olympia Moving team is proud of the consistently high scores we receive from our clients. It’s no secret that the moving industry has a reputation for inconsistent or sub-par customer service, but our clients’ satisfaction with Olympia Moving far exceeds not only the moving industry’s standards for customer service, but most service industries’ standards. Moving is a challenging service to provide. Olympia Moving goes into clients’ homes and handles their precious possessions under sometimes emotional, stressful, and overwhelming circumstances where a lot can go wrong. Despite these obstacles, our clients’ satisfaction with their moving services with Olympia Moving is exceptional.

How Olympia Moving Uses the Client Satisfaction Survey

Our clients’ satisfaction is the result of the Olympia Moving team’s hard work and dedication and our leadership’s commitment to constantly challenge mediocrity. The client satisfaction survey is just one part part of Olympia’s Total Quality Management program. Olympia’s managers meet to review the results of the client satisfaction survey and implement action steps to improve our weaknesses. The client satisfaction scores are also analyzed by employee to inform training and personnel decisions. The moment new Olympia Moving and Storage reviews are received from a client, they are immediately disseminated among all staff and crew members involved in the move and their managers, either to boost morale or resolve outstanding issues.

In addition to our clients feedback in these reports, you can also read out recent clients’ comments about their experience on our testimonials page, or view our ratings on review websites such as the Better Business Bureau, Google+, Angie’s List, and Yelp.

If you’re ready to move with a well-reviewed Boston or Washington, DC moving company, click here to request an estimate, or give us a call at 800.222.4744.

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Announcing Olympia’s New Mansfield MA Moving Company Location!

Mansfield MA moving companyOlympia Moving & Storage, a premier Boston moving and storage company, is proud to announce the opening of Olympia’s second Boston area location in Mansfield, MA.

“We are proud of our hard-earned reputation,” says Michael Gilmartin, Founder and President of the company. “The growing demand for Olympia’s services is built on our reputation, and is really what prompted the expansion.”

Olympia Moving & Storage chose Mansfield because it provides better access to the South Shore, and towns such as Franklin and Medway. The Mansfield facility is located at 290 Forbes Boulevard; with easy access to I-95 & I-495.

Olympia Moving's new Mansfield MA storage facility
Olympia Moving’s new Mansfield MA storage facility

The 80,000 sq. ft. state-of-the-art warehouse is the company’s largest facility to date. “We exceeded capacity in our Watertown location” says Michael Gilmartin, “Mansfield will feature 2,000 additional storage units along with a comprehensive training facility for our moving teams. This is a big step for us and reflective of past success and our commitment to responsible growth. Over time, I also believe this location will create a lot of jobs.”

The training center in the facility will be for both current and new employees. The Mansfield facility has a seminar room for classroom training and a model home inside the warehouse where crew members can practice their technique in a realistic setting.

Since acquiring the warehouse, the Olympia Team has been working hard to ensure that the Mansfield location is up to standard. This includes a 24-hour security system, climate control, a dedicated warehouse staff, and an immaculately clean space.

Olympia Moving is exciting to bring their premier moving and storage services to the families and businesses in the Mansfield, MA area!

Are you moving in Eastern Massachusetts or Rhode Island and looking for a Mansfield MA moving company? Click here to request a free, no obligation moving estimate or give us a call at 800.222.4744.

Boston Moving Company and Northern Virginia Moving Company Trends 2015

Olympia Moving was proud to move thousands of happy families in 2015! We decided to take a look back at the year’s moves and dig out some interesting moving trends in the numbers.  Here are some infographics and observations on our findings:

Boston on the Move 2015 Trends by Olympia Moving & Storage2015 Boston Moving Trends

We started by taking a look at trends among the families we moved in our Boston moving company branch in Watertown, MA.

  • Boston-area families seem to be seeking warmer climates, as California, Florida, and Texas are among the top states we moved families to last year.
  • Bostonians also look to move to bigger metro areas in states such as California, Virginia, and New York.  The high number of families we move to Virginia might also be influenced by our second location in Alexandria, Virginia.
  • Most Boston-area moves occur in the summer, due to the good weather and the summer school break.  The most popular month to move is July, but due to the influence of universities and rental turnovers, the popularity of August moving days is higher than in other parts of the country.
  • Olympia Moving & Storage moved families all over the world in 2015, and 94% of our clients said they would choose us for their next relocation.

Northern Virginia on the Move 2015 Trends by Olympia Moving & Storage2015 Northern Virginia Moving Trends

We also looked at trends among families we moved in our Washington DC moving company branch in Alexandria, VA.

  • The most Northern Virginia families we moved interstate were relocating to the nearby states of the District of Columbia and Maryland.  A large number of Northern Virginia families shipped up to Boston and moved to Massachusetts.  One reason we moved so many NOVA families to the Bay State may be due to the location of our Boston branch.
  • Many Northern Virginia families also looked to escape the cold by moving to California and Florida.
  • Moving in Northern Virginia starts to pick up in April, peaking in June.

Are you moving in 2016?

If you’re looking to move from Boston or Northern Virginia to these states, or any other states, we’re looking forward to guiding you through every step of the relocation!  Get started by requesting a free, no obligation moving estimate or give us a call at 800.222.4744

Olympia Moving Delivers Toys to the Big Wishes Gift Drive

Congrats to Coldwell Banker Residential Brokerage of New England for filling TWO Olympia Moving & Storage trucks full of gifts and toys for The Home for Little Wanderers Big Wishes Gift Drive!

The generous agents & communities around Coldwell Banker offices collected the thousands of gifts including laptops and bikes!  The gifts will go to needy families in the Boston area in The Home’s care, making their holiday seasons a little brighter.

Olympia Moving & Storage donates logistics assistance to the drive every year, picking up the gifts from the Coldwell Banker offices and delivering to the Home for Little Wanderer’s Toy Room in Rosindale.  Coldwell Banker has filled an Olympia Moving truck with gifts every year, so our crew was pleasantly surprised to discover that the gift drive would require two trucks this year!

We got this note of thanks from the Facilities Coordinator at Coldwell Banker:

We want to thank you for your help again with this year’s toy drive! As you probably know, this year we had two full trucks of toys to donate (the most ever!) and it would not have been possible without Olympia’s help! Deb even said that we donated more toys than Walmart and Bernie & Phyl’s. There will be a lot of happy children this Holiday season! Again, thank you for everything you do for CBRB and Happy Holiday’s!

We hope the families that receive these will have a brighter Christmas! More on Olympia Moving & Storage’s community involvement:

2015 Holiday Playlist Mix by Olympia Moving & Storage

Happy holidays from Olympia Moving & Storage! We are merry and grateful as we celebrate a great year for our company. Here are few of our highlights from 2015: Olympia Moving Holiday 2015

Listen on Spotify

Olympia Moving Holiday Playlist 2015

 

 

Hope you had a great year! If you need a move in 2016, be sure to give us a call at 800.222.4744 or request an estimate online.

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Olympia Moving President Interviewed for IAM The Portal Magazine

Olympia Moving IAM The PortalOlympia Moving & Storage has always put an emphasis on technology to drive our growth and the moving experience for our clients. Two years ago, Olympia Moving switched our internal moving management system to Moveware. Although Moveware had not yet entered the market in the United States, Olympia Moving was eager to be their first American client in order to have first access to the technology.

Although the transition was time-intensive and challenging, it was worthwhile for the vast improvements of Olympia Moving’s internal efficiency, closing of information gaps between departments, and ability to track every detail of the client experience.

Moveware

Every Olympia Moving client has an extensive move file in Moveware, which tracks every detail, document, change, and conversation with our clients and prompts almost a dozen proactive contact points from our staff with each client, ensuring that each client receives exceptional communication throughout the entire process.

Externally, Moveware has allowed for amazing access and transparency for our clients through the Olympia Move Portal, which allows clients to log directly into our move management system to view and manage their move’s details and documents.

After two years of implementing and improving the Moveware system, Olympia Moving & Storage is confident that they provide one of the best technology-driven moving experiences of any local and interstate mover in the industry. The innovation at Olympia Moving never stops, our team continues to work with Moveware daily to make improvements to the system and roll out new features to their staff and clients.

IAM The Portal, the bi-monthly magazine of the International Association of Movers, interviewed Michael Gilmartin, President of Olympia Moving & Storage, about the challenges of implementing new technology in the relocation industry.

Click here to read the article on page 73

IAM asked Michael his advice for other moving & storage companies considering new software. They also asked him about Olympia Moving’s future in regards to technology. Michael’s response:

“The moving industry has traditionally been somewhat of a laggard in that area, which is great for us from a competitive standpoint. I feel we are now where the rest of the industry hopes to be in 10 years, and we will continue to push and to innovate around technology. We have a great team, and we now have a system to support us fully.”

If you’re ready to try the Olympia Moving experience, driven by Moveware, click here to request a free moving estimate or call 800.222.4744

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Olympia Moving Photoshoot with Justine Johnson Photography

Our crews work many unusual jobs in the moving & storage industry including: moving pinball machines, transporting bikes for a 134 mile ride, and converting hockey rinks into basketball counts.  Earlier this fall, John, Richard, Liviu and Eladio were asked to do a job they have never encountered before: being models for an Olympia Moving & Storage photoshoot!

The photoshoot took place at an office building we do work for, a condo neighborhood we partner with, and our warehouse in Canton, MA.  Our crew did some real moving so we could photograph their skills in action and posed for some portraits. Turns out they were naturals in front of the camera!

Olympia Moving worked with Justine and her assistant Natasha of Justine Johnson Photography, a portrait, family, wedding, and business photographer from Portland, ME.  Justine had never photographed a moving company before, but she was up for the challenge!  Both Justine and Natasha learned a lot about the ins and outs of the moving & storage industry and were especially impressed with the size and vaults in our full-service warehouse!

We loved the photos we captured because they showcase the skill, organization, and friendly personalities of our crew. Here are some of our favorite photos from the shoot, expect to see some of the new photos on our website and in future marketing materials!

Justine Johnson Photography was a great local business photographer to work with. She took the time to get to know our crew and our company and our crew enjoyed spending the day with her team. Justine was patient & flexible working with the variety of locations and activities to photograph, welcomed our team’s ideas, and brought many ideas of her own. Contact Justine if you need moving company photography or any kind of business or personal photographer.

Our crew with Justine & Natasha of Justine Johnson Photography!
Our crew with Justine & Natasha of Justine Johnson Photography!

Although they did a great job representing Olympia Moving in the photoshoot, John, Richard, Eladio, and Liviu are going to stick with their moving careers. If you want to hire them, or any of our other professional moving crews, request a free, no obligation moving estimate today, or call 800.222.4744.

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Special Olympics Athlete Amanda Church Speaks at Boston Moving Company Sales Meeting

Amanda Church shows off her Special Olympics World Games medals with Olympia Moving & Storage Founder & President Michael Gilmartin
Amanda Church shows off her Special Olympics World Games medals with Olympia Moving & Storage Founder & President Michael Gilmartin

Olympia Moving & Storage was proud to feature Special Olympics athlete Amanda Church as a guest speaker at our bi-annual sales meeting in October. The Boston moving company was the sponsor of Amanda’s trip to compete in the 2015 Special Olympics World Games in Los Angeles this summer.

Amanda gave a speech at the sales meeting, sharing her extraordinary experiences at World Games. Amanda’s told Olympia Moving about her training, staying in the Olympic village, being on ESPN during the Opening Ceremonies, meeting Michael Phelps, and of course swimming her events and the amazing moment of being awarded her medals on the podium.

She also gave Olympia Moving inspiring insights on how Special Olympics World Games is changing how the world views people with intellectual disabilities:

“The World Games showcased not just how capable people with intellectual disabilities are in athletics but also in life. I think the World Games really changed how people think about people with intellectual disabilities. That’s the whole reason for R-Word campaign. This word I believe should be removed from all books, TV, movies, everywhere. It is hurtful to not only people with disabilities but to everyone else all over the World. Some people who hear this word take it so bad that they can lose their self-esteem, not want to go to school or work, or worse. I would like everyone to stop anyone who says this to anyone and remind them what the R-Word means to them and how it affects others whether you have a disability or not. This word needs to be removed from our vocabulary.” – Amanda Church, Special Olympics World Games Athlete

Amanda also showed off her medals: a Silver Medal for the 200 meter breaststroke and a Bronze medal for the 4 by 50 freestyle relay. She was also kind enough to thank Olympia Moving for the sponsorship during her speech:

“I trained very hard to reach my goal, but I could not have done it without the support of my coach’s, family, and friends; but most importantly the support of all of you at Olympia. You gave me the best gift of all which was helping me get to Worlds with a $5,000 donation, and for that I thank you. I hope Olympia will continue to keep supporting Special Olympics, and come to Summer Games year after year.” – Amanda Church, Special Olympics World Games Athlete

Click here to learn more about our sponsorship of Amanda.  Click here to make a donation so more Special Olympics athletes can have experiences like Amanda and empower themselves through sports!

Boston Moving Company Offers Scholarships to Students

Olympia Moving & Storage, proudly announced the Olympia Scholars Program this week, offering scholarships to student movers. olympia scholars

The scholarship program, which is available to all current and prospective Olympia Moving & Storage employees, allows motivated student movers to earn thousands of dollars in scholarships in addition to a top hourly wage.

For many Boston-area college students, working between classes is essential to paying for tuition, books, and living expenses.  Most students get jobs swiping IDs at the gym, pouring coffee, or scanning groceries.  But for some Boston students, they earn money by carrying armoires up fourth-floor walkups in the Back Bay between classes.  Michael Gilmartin, President and Founder of Olympia Moving & Storage, used to be one of these students.

“While I studied at Northeastern University, I earned money by working at a local moving company,” says Gilmartin, who founded Olympia Moving & Storage in 1993.  “At the time, I liked working as a mover because it was a great opportunity to earn higher wages than the average student while staying in shape. Little did I know it would become a career.”

Michael Gilmartin’s company, Olympia Moving & Storage has been employing Boston-area college students for over 20 years.

olympia movers“Students who work with Olympia Moving & Storage quickly learn that working here is a
bout more than just a paycheck and lifting furniture,” says Gilmartin.

  “Movers learn valuable lessons in problem solving, team work, and client management that they will use for the rest of their careers.”

After he graduated from Northeastern University, Michael Gilmartin put the skills he learned as a student mover to use and founded his own company. Since then, he has brought hired many of his student movers as operations managers, sales managers, and more.

“It’s always been fulfilling to see our student movers succeed after graduation, either with Olympia Moving or in engineering, sales, entrepreneurship, and many other careers with other companies,” says Gilmartin. “We wanted to expand that Olympia Moving & Storage tradition by directly investing in our student movers’ education. Student movers are extremely motivated and hardworking, you have to be to move furniture for eight hours straight. These are the kind of students we want to invest in, as they have the skills to succeed.”

Up to 15 Olympia Moving employees per year are eligible to participate in the Olympia Scholars program.  The scholarship recipients will earn a $1,000 scholarship per every 1,000 hours worked and can earn a maximum of four scholarships during their education.  The scholarship is available to employees actively pursuing degrees at universities, community colleges, and trade schools.

For more eligibility details, and to apply to become a student mover in the Olympia Scholars program, visit http://www.olympiamoving.com/olympiascholars or call 617-517-9878.

DC Moving Company Sponsors Dulles Day Plane Pull

Olympia and Plane PullOn Saturday, Olympia Moving & Storage, a premier Washington, DC moving company, will sponsor the Dulles Day Plane Pull. This is Olympia Moving’s third year as the official logistics sponsor for this event to benefit Special Olympics Virginia.

During the week leading up to the Plane Pull, Olympia Moving has been busy receiving event supplies, managing pick ups and deliveries of event equipment, and assisting with set up and break down. All these services are donated free of charge to Special Olympics Virginia. This year, the moving company will be running a fundraising game “Are You Stronger Than an Olympia Mover?” Event attendees and children will have the chance to hit the bell on a high striker and win a prize. All proceeds from the game will benefit Special Olympics Virginia.

The Olympia Moving crew will also be participating in the Plane Pull and will pull a 164,000+ pound Airbus 12 feet in support of athletes with intellectual disabilities. The crew will be looking to beat last year’s pull time of 7.01 seconds. Olympia Moving & Storage has been fundraising for the Plane Pull over the past month, and would like to thank their following partners for their generous donations to their campaign:

The Olympia Moving crew has even been pulling their trucks in their yard to practice for pulling the plane!

IMG_5702

The Dulles Day Plane Pull is a popular event for Northern Virginia families and continues to grow.  Last year over 30,000 people attend the Plane Pull, and for the first time the 2015 Plane Pull will feature 2 planes for teams to attempt pulling!

It’s not too late to donate to team Olympia Moving! Click here to donate and fund competitions, sports training, and health programs for athletes with intellectual disabilities. 

Olympia Moving & Storage has been a charitable partner to Special Olympics Virginia and Massachusetts since 2013. Last year the Washington, DC moving company’s in-kind and monetary donations to Special Olympics organizations totaled almost $50,000. Earlier this year, Olympia Moving & Storage also sponsored Special Olympics athlete Amanda Church’s trip to World Games in Los Angeles. There she competed and won silver and bronze medals in aquatics. Visit olympiamoving.com/specialolympics to learn more about our sponsorship.