FAQs about your Moving Quote from Olympia

Your sales consultant is the best point of contact for questions about your estimate, move scope, or charges. After you book your move, you will be assigned a dedicated move coordinator. As our sales consultants are usually out of the office on appointments, your move coordinator is your best point of contact post-booking. Your coordinator can assist you with questions and changes to your move and acts as your internal advocate prior, during, and after your move. You can reach your coordinator personally through phone or e-mail. Communication is the key to a smooth move, and we appreciate when our clients take the time to thoroughly review the move details with us.

Local moving charges are based on an hourly rate for the crew and truck plus additional services (such as storage, hand hoists, parking permits etc.) and materials (such as moving boxes, tape, bins etc.). The crew’s chargeable time begins when they leave our warehouse and ends when they return to our warehouse. The time is rounded to the nearest quarter hour. If you have storage, the crews time loading or unloading your shipment into our warehouse is also chargeable (usually about 20 minutes per vault). Please note that Olympia has a 4 hour minimum.

Your estimate contains the ESTIMATED charges for your service. Your charges are based on the ACTUAL time, services, and materials used and performed on your service day(s).

The moving rates for our crew and trucks are set at the beginning of the season and vary by date. You are welcome to select any of our available dates for your move, but if you choose a different date than the ones listed on your estimate, the rate may be different.

As long as the scope and details of your move are the same as what you discussed with your sales consultant, you can expect a fairly accurate estimate. Our crew is happy to perform any service you request on move day, but if the service was not part of the original estimate scope, you will incur additional charges. The most frequent reasons for inaccurate estimates include but are not limited to: moving more items than listed on the estimate, incomplete client packing, or change in the crews’ ability to access the residence.

If you simply added a few boxes or a furniture piece, probably not. If you added several furniture pieces, a bulky item, an extra stop, additional packing, or the ability access to your residence changes, it’s best to request a new estimate. Give us a call if the scope of your move changes, and we’re happy to provide revised pricing if necessary.

Our crew is the biggest reason for our continued success! Every crew we send includes a veteran crew supervisor and all crew members undergo training and a background check before beginning employment with Olympia. All crew members undergo background checks and continuous, random drug testing.

Our award-winning crew are amongst the best movers in the industry, but it is the nature of moving that loss or damage may occur. The federal standard across the relocation industry nationwide is that your moving company must compensate you at $0.60 cents per pound for any broken or lost household goods. For example, if your 10-pound chair were damaged or lost, you would receive $6.00 compensation. Olympia knows that’s not very much, that’s why we offer our clients full replacement value protection. Clients with full replacement value protection receive either full repairs, replacement, or compensation for any lost or damaged items once a timely written claim has been filed with Olympia. For more information and pricing for our valuation programs, see “Protecting the Value of Your Possessions” or visit olympiamoving.com/liability. Visit olympiamoving.com/claims to file a written claim for loss or damage.

Boxes that are packed by the client instead of the moving crew are called “Packed by Owner” or “PBO”. If there is any damage to the contents inside a PBO box, these items are not covered by valuation since the damage was likely due to incorrect packing techniques. In the event that a PBO box were to be misplaced or lost during transit or storage, Olympia’s maximum liability would be $85 per missing carton as there is no way to verify the carton’s contents. All contents in boxes packed by the Olympia Moving crew (PBC boxes) are fully covered by the valuation plan you select.

We operate on a first come first serve basis, so we recommend booking as soon as possible. Many of our move dates do reach capacity. Some of our most popular moving dates can reach capacity up to a month in advance! Your sales consultant will let you know which dates are available at the time of your estimate.

Please reserve your dates with your sales representative or move coordinator. A deposit, acceptance of terms & conditions, and valuation selection in the Olympia Move Portal is required to confirm your booking.

A 50% deposit is required upon booking. Acceptable payment methods include: Debit or Credit Cards (Vista, Mastercard, American Express, Discover). Deposits are fully refundable up to 72 hours prior to the first date of service. In the event of a date change, the deposit will be automatically applied, in full, to the new date if 72 hours of notice is provided. The balance of payment will be automatically processed within 24 hours of service completion. A final invoice will be emailed upon completion of services