Olympia Moving & Storage moved almost 5,000 families in 2015, and our clients continually review Olympia Moving via client satisfaction surveys they receive after their move. These reviews help our leadership and staff carefully track our quality quickly respond to outstanding issues. Here’s how Olympia Moving & Storage performed in 2015 as reviewed by our clients.
Olympia Moving and Storage Reviews 2015 Results
Click here to view the full report.
Highlights from the 2015 report
- 94% of our clients were satisfied with their sales representative
- 94% of our clients were satisfied with their move coordinator
- 95% of our clients were satisfied with their crew
- 97% of our clients said our staff and crew was professional and courteous
- 94% of our clients would hire us again for their next relocation
The Olympia Moving team is proud of the consistently high scores we receive from our clients. It’s no secret that the moving industry has a reputation for inconsistent or sub-par customer service, but our clients’ satisfaction with Olympia Moving far exceeds not only the moving industry’s standards for customer service, but most service industries’ standards. Moving is a challenging service to provide. Olympia Moving goes into clients’ homes and handles their precious possessions under sometimes emotional, stressful, and overwhelming circumstances where a lot can go wrong. Despite these obstacles, our clients’ satisfaction with their moving services with Olympia Moving is exceptional.
How Olympia Moving Uses the Client Satisfaction Survey
Our clients’ satisfaction is the result of the Olympia Moving team’s hard work and dedication and our leadership’s commitment to constantly challenge mediocrity. The client satisfaction survey is just one part part of Olympia’s Total Quality Management program. Olympia’s managers meet to review the results of the client satisfaction survey and implement action steps to improve our weaknesses. The client satisfaction scores are also analyzed by employee to inform training and personnel decisions. The moment new Olympia Moving and Storage reviews are received from a client, they are immediately disseminated among all staff and crew members involved in the move and their managers, either to boost morale or resolve outstanding issues.
In addition to our clients feedback in these reports, you can also read out recent clients’ comments about their experience on our testimonials page, or view our ratings on review websites such as the Better Business Bureau, Google+, Angie’s List, and Yelp.
If you’re ready to move with a well-reviewed Boston or Washington, DC moving company, click here to request an estimate, or give us a call at 800.222.4744.
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The 2014 Olympia Moving and Storage reviews are in! Our clients’ feedback is the key to our constant improvement. Every day we receive comments and praise from the families we move. However, we needed a tool to consistently track our clients’ satisfaction. That’s why every client receives a client satisfaction survey. We have been carefully tracking these reviews since 2012.
Results of Olympia Moving and Storage Reviews: The 2014 Client Satisfaction Report
The Olympia Moving and Storage 2014 Client Satisfaction Report is now complete. Click here to view the summary of Olympia Moving and Storage’s 2014 Reviews.
Highlights from the 2014 report:
- 97% of clients were satisfied with their sales representative
- 94% of clients were satisfied with the Olympia office coordination staff
- 97% of clients were satisfied with the local moving crew
- 93% of clients would recommend Olympia or use us for their next move
Our client satisfaction scores eclipse the moving and storage industry standard because of the high level of training and experience of our crews and our staff’s commitment to communication and accountability. Every employee at Olympia Moving & Storage takes pride in our clients’ moving experiences and are constantly referencing these scores and striving to improve them.
About the Olympia Moving and Storage Client Satisfaction Survey
The survey is sent automatically through our move tracking system after the move, so there is no chance for our staff to dictate who receives the survey or skew the results. We also believe in transparency. That why we make our complete client satisfaction scores publicly available.
The survey questions are based on the factors that are the strongest influencers of a family’s satisfaction with their move. They are also the factors that help us evaluate our staff and determine if process changes are necessary.
Using Client Feedback to Improve Olympia Moving & Storage
We are committed to using our clients’ feedback to improve our business. Every month we distribute the summary of the survey results company-wide as well as the results for each individual. The leadership reviews the results with their team members. We also use the scores to spot potential problem areas. For example, in 2014, trends in our satisfaction survey results influenced additional hires in the customer service department and changes in our interstate communication process.
However, our clients are more than just a number. They are also given the opportunity to leave their comments on the survey. We received hundreds of Olympia Moving and Storage reviews, which we add to this page monthly to help future clients make their decision. When our clients submit their comments, they are in their coordinator’s inbox within seconds. This allows the coordinator to immediately follow up with their client to resolve loose ends or customer service issues. The comments are also shared with the team and guide the leadership in pinpointing the areas where we excel, and the areas that need improvement.
The team at Olympia Moving and Storage is looking forward to earning even better Olympia Moving and Storage reviews in 2015. You can view our client satisfaction report as it is updated throughout the year to see how we’re doing. Or click here to request a free estimate and join our thousands of happy Olympia Moving and Storage customers.
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