Olympia Moving Launches Online Client Portal

Olympia Move PortalIn an industry that under-utilizes technology, Olympia Moving & Storage has a track record of leveraging technology to deliver better results. The Boston and Washington DC moving company’s latest innovation is The Olympia Move Portal, an online dashboard where customers can log in to track and manage their move.

Olympia Moving & Storage is the first local moving company to offer their customers this level of transparency into the moving process. From the moment a client initiates a move with Olympia Moving & Storage, they receive a log in to view dates, addresses, and details. Clients can also e-sign, download move-related documents and interact with their moving quotes and inventories.

The portal also provides a resource center with helpful tools and tips to ensure a successful relocation and avoid surprises on move day. Clients can message their assigned move advisor, access how-to videos, and update their address with subscriptions and the USPS.

“Timely information about a move isn’t just a convenience, it’s a necessity and a huge stress reliever,” says Michael Gilmartin, Founder and President of Olympia Moving & Storage. “Our goal with The Olympia Move Portal is to simplify planning, make our client communication seamless from start to finish, and provide a more green approach. Ultimately, we want our customers to feel confident on move day, knowing exactly what to expect.”

Olympia Moving & Storage worked in partnership with Moveware, a leading provider of software for the moving & storage industry, to develop the Olympia Move Portal. “Olympia Moving have consistently proven to have a vision for what they want our technology to do for their clients and have been extremely involved and helpful in our software development,” says Ramiro Quiros, North American Manager for Moveware. “The Olympia Move Portal is the most recent innovation from that collaboration. We believe the results are outstanding and will have a transformative impact in client satisfaction.”

Olympia Moving anticipates that the portal will become a standard for the industry in years to come; and has plans for additional technological developments to help realize efficiencies and evolve their service offering.

Olympia Moving & Storage has been relocating Boston and Washington, DC area families for more than 23 years. In addition to the Olympia Move Portal, the Olympia relocation experience features a crew of well trained relocation professionals, a personal move coordinator, specialized concierge services, and countless resources to prepare their clients for moving day.

Do you want to move with a company that uses technology to make your relocation experience easier? Click here to request a free, no obligation moving estimate or give us a call at 800.222.4744.

Introducing The Video Move Survey

cd14221f-bb58-47f2-9105-50b0ddbe876fSo you’ve made the decision to relocate. You’re doing your due diligence by getting estimates on what it’s going to cost to move. Let’s be serious, you’re busy. You don’t have time to put your life on hold to plan your relocation.

Olympia Moving & Storage knows that, so we made move planning easier with the option of getting a free moving estimate via video surveys. If you can’t change your schedule and turning your week upside down to meet with one of our moving consultants in-person, we can easily connect with you at your convenience and do a move planning walk through with just a few clicks on your phone or tablet.

As a premier moving company, Olympia Moving & Storage is always looking for ways to reach our customers in innovative and creative ways and what better way than to make your survey fit more easily into your schedule?

Sounds hard? Think again. If you opt for the video move survey option to inventory your home it’s as easy as a Facetime:

1. Intro call with an Olympia moving consultant to get an idea of the nature and specifics of your relocation
2. Our moving consultant will offer to review your move and belongings in person at your home, on the phone, or through a video survey Olympia
3. The Olympia consultant sends you an email invite to your video move survey via a link
4. You download the Crater app & connect with your Olympia consultant
5. Your Olympia Moving consultant will guide you through the walk through to discuss the specifics of what you’ll be moving

The other option for those interested in a video move survey option is to request your video survey directly from olympiamoving.com. Use the request an estimate form in the right-hand header of this page and click “request a video move survey” to schedule a video survey for a time that is convenient for you.

1. Choose your home type apartment video estimate
a. (studio, 1 bedroom, 2 bedroom)
    b. single family home
2. Preferred date of video survey
3. Preferred time of video survey
4. Some basic contact information so we can contact you
5. The option to add the video move survey to your personal email calendar

The video move survey option gives you the freedom to get your move-specific estimate at your convenience instead of re-arranging your life to meet with a sales representative. The best part is that the entire survey is recorded and saved, so you won’t have to worry about forgetting anything – you can easily review your survey and inventory afterward.

In the event that you aren’t able to set a time that works with both you and your salesperson, you can also do a self-survey that will also be saved and accessible by both you and your salesperson. Getting an estimate has never been easier!

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Olympia Moving and Storage Reviews: Client Satisfaction 2015

Olympia Moving Customer

Olympia Moving & Storage moved almost 5,000 families in 2015, and our clients continually review Olympia Moving via client satisfaction surveys they receive after their move. These reviews help our leadership and staff carefully track our quality quickly respond to outstanding issues. Here’s how Olympia Moving & Storage performed in 2015 as reviewed by our clients.

Olympia Moving and Storage Reviews 2015 Results

Click here to view the full report.

Highlights from the 2015 report

  • 94% of our clients were satisfied with their sales representative
  • 94% of our clients were satisfied with their move coordinator
  • 95% of our clients were satisfied with their crew
  • 97% of our clients said our staff and crew was professional and courteous
  • 94% of our clients would hire us again for their next relocation

The Olympia Moving team is proud of the consistently high scores we receive from our clients. It’s no secret that the moving industry has a reputation for inconsistent or sub-par customer service, but our clients’ satisfaction with Olympia Moving far exceeds not only the moving industry’s standards for customer service, but most service industries’ standards. Moving is a challenging service to provide. Olympia Moving goes into clients’ homes and handles their precious possessions under sometimes emotional, stressful, and overwhelming circumstances where a lot can go wrong. Despite these obstacles, our clients’ satisfaction with their moving services with Olympia Moving is exceptional.

How Olympia Moving Uses the Client Satisfaction Survey

Our clients’ satisfaction is the result of the Olympia Moving team’s hard work and dedication and our leadership’s commitment to constantly challenge mediocrity. The client satisfaction survey is just one part part of Olympia’s Total Quality Management program. Olympia’s managers meet to review the results of the client satisfaction survey and implement action steps to improve our weaknesses. The client satisfaction scores are also analyzed by employee to inform training and personnel decisions. The moment new Olympia Moving and Storage reviews are received from a client, they are immediately disseminated among all staff and crew members involved in the move and their managers, either to boost morale or resolve outstanding issues.

In addition to our clients feedback in these reports, you can also read out recent clients’ comments about their experience on our testimonials page, or view our ratings on review websites such as the Better Business Bureau, Google+, Angie’s List, and Yelp.

If you’re ready to move with a well-reviewed Boston or Washington, DC moving company, click here to request an estimate, or give us a call at 800.222.4744.

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Announcing Olympia’s New Mansfield MA Moving Company Location!

Mansfield MA moving companyOlympia Moving & Storage, a premier Boston moving and storage company, is proud to announce the opening of Olympia’s second Boston area location in Mansfield, MA.

“We are proud of our hard-earned reputation,” says Michael Gilmartin, Founder and President of the company. “The growing demand for Olympia’s services is built on our reputation, and is really what prompted the expansion.”

Olympia Moving & Storage chose Mansfield because it provides better access to the South Shore, and towns such as Franklin and Medway. The Mansfield facility is located at 290 Forbes Boulevard; with easy access to I-95 & I-495.

Olympia Moving's new Mansfield MA storage facility
Olympia Moving’s new Mansfield MA storage facility

The 80,000 sq. ft. state-of-the-art warehouse is the company’s largest facility to date. “We exceeded capacity in our Watertown location” says Michael Gilmartin, “Mansfield will feature 2,000 additional storage units along with a comprehensive training facility for our moving teams. This is a big step for us and reflective of past success and our commitment to responsible growth. Over time, I also believe this location will create a lot of jobs.”

The training center in the facility will be for both current and new employees. The Mansfield facility has a seminar room for classroom training and a model home inside the warehouse where crew members can practice their technique in a realistic setting.

Since acquiring the warehouse, the Olympia Team has been working hard to ensure that the Mansfield location is up to standard. This includes a 24-hour security system, climate control, a dedicated warehouse staff, and an immaculately clean space.

Olympia Moving is exciting to bring their premier moving and storage services to the families and businesses in the Mansfield, MA area!

Are you moving in Eastern Massachusetts or Rhode Island and looking for a Mansfield MA moving company? Click here to request a free, no obligation moving estimate or give us a call at 800.222.4744.

Boston Moving Company and Northern Virginia Moving Company Trends 2015

Olympia Moving was proud to move thousands of happy families in 2015! We decided to take a look back at the year’s moves and dig out some interesting moving trends in the numbers.  Here are some infographics and observations on our findings:

Boston on the Move 2015 Trends by Olympia Moving & Storage2015 Boston Moving Trends

We started by taking a look at trends among the families we moved in our Boston moving company branch in Watertown, MA.

  • Boston-area families seem to be seeking warmer climates, as California, Florida, and Texas are among the top states we moved families to last year.
  • Bostonians also look to move to bigger metro areas in states such as California, Virginia, and New York.  The high number of families we move to Virginia might also be influenced by our second location in Alexandria, Virginia.
  • Most Boston-area moves occur in the summer, due to the good weather and the summer school break.  The most popular month to move is July, but due to the influence of universities and rental turnovers, the popularity of August moving days is higher than in other parts of the country.
  • Olympia Moving & Storage moved families all over the world in 2015, and 94% of our clients said they would choose us for their next relocation.

Northern Virginia on the Move 2015 Trends by Olympia Moving & Storage2015 Northern Virginia Moving Trends

We also looked at trends among families we moved in our Washington DC moving company branch in Alexandria, VA.

  • The most Northern Virginia families we moved interstate were relocating to the nearby states of the District of Columbia and Maryland.  A large number of Northern Virginia families shipped up to Boston and moved to Massachusetts.  One reason we moved so many NOVA families to the Bay State may be due to the location of our Boston branch.
  • Many Northern Virginia families also looked to escape the cold by moving to California and Florida.
  • Moving in Northern Virginia starts to pick up in April, peaking in June.

Are you moving in 2016?

If you’re looking to move from Boston or Northern Virginia to these states, or any other states, we’re looking forward to guiding you through every step of the relocation!  Get started by requesting a free, no obligation moving estimate or give us a call at 800.222.4744

Olympia Moving Delivers Toys to the Big Wishes Gift Drive

Congrats to Coldwell Banker Residential Brokerage of New England for filling TWO Olympia Moving & Storage trucks full of gifts and toys for The Home for Little Wanderers Big Wishes Gift Drive!

The generous agents & communities around Coldwell Banker offices collected the thousands of gifts including laptops and bikes!  The gifts will go to needy families in the Boston area in The Home’s care, making their holiday seasons a little brighter.

Olympia Moving & Storage donates logistics assistance to the drive every year, picking up the gifts from the Coldwell Banker offices and delivering to the Home for Little Wanderer’s Toy Room in Rosindale.  Coldwell Banker has filled an Olympia Moving truck with gifts every year, so our crew was pleasantly surprised to discover that the gift drive would require two trucks this year!

We got this note of thanks from the Facilities Coordinator at Coldwell Banker:

We want to thank you for your help again with this year’s toy drive! As you probably know, this year we had two full trucks of toys to donate (the most ever!) and it would not have been possible without Olympia’s help! Deb even said that we donated more toys than Walmart and Bernie & Phyl’s. There will be a lot of happy children this Holiday season! Again, thank you for everything you do for CBRB and Happy Holiday’s!

We hope the families that receive these will have a brighter Christmas! More on Olympia Moving & Storage’s community involvement:

Olympia Moving President Interviewed for IAM The Portal Magazine

Olympia Moving IAM The PortalOlympia Moving & Storage has always put an emphasis on technology to drive our growth and the moving experience for our clients. Two years ago, Olympia Moving switched our internal moving management system to Moveware. Although Moveware had not yet entered the market in the United States, Olympia Moving was eager to be their first American client in order to have first access to the technology.

Although the transition was time-intensive and challenging, it was worthwhile for the vast improvements of Olympia Moving’s internal efficiency, closing of information gaps between departments, and ability to track every detail of the client experience.

Moveware

Every Olympia Moving client has an extensive move file in Moveware, which tracks every detail, document, change, and conversation with our clients and prompts almost a dozen proactive contact points from our staff with each client, ensuring that each client receives exceptional communication throughout the entire process.

Externally, Moveware has allowed for amazing access and transparency for our clients through the Olympia Move Portal, which allows clients to log directly into our move management system to view and manage their move’s details and documents.

After two years of implementing and improving the Moveware system, Olympia Moving & Storage is confident that they provide one of the best technology-driven moving experiences of any local and interstate mover in the industry. The innovation at Olympia Moving never stops, our team continues to work with Moveware daily to make improvements to the system and roll out new features to their staff and clients.

IAM The Portal, the bi-monthly magazine of the International Association of Movers, interviewed Michael Gilmartin, President of Olympia Moving & Storage, about the challenges of implementing new technology in the relocation industry.

Click here to read the article on page 73

IAM asked Michael his advice for other moving & storage companies considering new software. They also asked him about Olympia Moving’s future in regards to technology. Michael’s response:

“The moving industry has traditionally been somewhat of a laggard in that area, which is great for us from a competitive standpoint. I feel we are now where the rest of the industry hopes to be in 10 years, and we will continue to push and to innovate around technology. We have a great team, and we now have a system to support us fully.”

If you’re ready to try the Olympia Moving experience, driven by Moveware, click here to request a free moving estimate or call 800.222.4744

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Olympia Moving at Touch-the-Trucks Events

Boston Moving Company Participates in Touch-the-Trucks Events in Watertown and Dedham

The Olympia Moving crew enjoyed showing kids around the moving truck at two recent touch-a-truck events. The crew returned to Watertown Family Network’s Touch-a-Truck in Watertown, MA and joined the first Touch-the-Trucks event at Legacy Place in Dedham, MA.

Touch-the-Trucks events are a great opportunity for Olympia Moving & Storage to connect with families in the community. The kids enjoyed running up and down the ramp, seeing the boxes and moving equipment, and jumping on the bubble wrap that we laid on the floor of the truck. The Olympia Moving crew members gave kids tours of the truck cab, took photos of the kids posing at the wheel, played box toss games, and handing out coloring pages.

Check out this video of the kids enjoying the truck!

If you have a Touch-the-Trucks or another community event event in the Boston-area or Washington, DC-area, let us know at [email protected]. We’d love to attend!

Does your family need a moving company? Call 800.222.4744 or request a free moving estimate online.

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Special Olympics Athlete Amanda Church Speaks at Boston Moving Company Sales Meeting

Amanda Church shows off her Special Olympics World Games medals with Olympia Moving & Storage Founder & President Michael Gilmartin
Amanda Church shows off her Special Olympics World Games medals with Olympia Moving & Storage Founder & President Michael Gilmartin

Olympia Moving & Storage was proud to feature Special Olympics athlete Amanda Church as a guest speaker at our bi-annual sales meeting in October. The Boston moving company was the sponsor of Amanda’s trip to compete in the 2015 Special Olympics World Games in Los Angeles this summer.

Amanda gave a speech at the sales meeting, sharing her extraordinary experiences at World Games. Amanda’s told Olympia Moving about her training, staying in the Olympic village, being on ESPN during the Opening Ceremonies, meeting Michael Phelps, and of course swimming her events and the amazing moment of being awarded her medals on the podium.

She also gave Olympia Moving inspiring insights on how Special Olympics World Games is changing how the world views people with intellectual disabilities:

“The World Games showcased not just how capable people with intellectual disabilities are in athletics but also in life. I think the World Games really changed how people think about people with intellectual disabilities. That’s the whole reason for R-Word campaign. This word I believe should be removed from all books, TV, movies, everywhere. It is hurtful to not only people with disabilities but to everyone else all over the World. Some people who hear this word take it so bad that they can lose their self-esteem, not want to go to school or work, or worse. I would like everyone to stop anyone who says this to anyone and remind them what the R-Word means to them and how it affects others whether you have a disability or not. This word needs to be removed from our vocabulary.” – Amanda Church, Special Olympics World Games Athlete

Amanda also showed off her medals: a Silver Medal for the 200 meter breaststroke and a Bronze medal for the 4 by 50 freestyle relay. She was also kind enough to thank Olympia Moving for the sponsorship during her speech:

“I trained very hard to reach my goal, but I could not have done it without the support of my coach’s, family, and friends; but most importantly the support of all of you at Olympia. You gave me the best gift of all which was helping me get to Worlds with a $5,000 donation, and for that I thank you. I hope Olympia will continue to keep supporting Special Olympics, and come to Summer Games year after year.” – Amanda Church, Special Olympics World Games Athlete

Click here to learn more about our sponsorship of Amanda.  Click here to make a donation so more Special Olympics athletes can have experiences like Amanda and empower themselves through sports!

Run to Boston Piano 5K Challenge

Piano 5K ChallengeThe Olympia Moving & Storage Piano 5K Challenge

Boston moving company challenges runners as part of the Run to Boston Race Series to benefit Special Olympics Massachusetts

When Olympia Moving & Storage, a premier Boston moving company, heard about the Run to Boston Race Series to benefit the athletes of Special Olympics Massachusetts, we wanted to try an extra challenge in the Special Olympics spirit of pushing our limits.  The Olympia Moving crew are export Boston piano movers, relocating pianos in Massachusetts daily without a scratch.  Could our team safely move a piano…while running a 5K?  It sounded crazy enough to try, so the Olympia Moving & Storage Piano 5K Challenge was born!

Team Olympia Moving & Storage collaborated with Special Olympics Massachusetts to complete the challenge.  The proof that Olympia Moving & Storage, expert Boston piano movers, can move a piano while running a 5K and keep the instrument in flawless condition is below!

Olympia Moving & Storage’s Piano 5K Challenge final time was 32:28!

Olympia Moving & Storage Challenges “Run to Boston” Runners!

Now it’s your turn to take part in the challenge!  Don’t worry, we won’t make you push a piano, but we do challenge you to beat our time during the Run to Boston 5K races!

All Run to Boston Race Series runners who beat Olympia’s piano 5K time (32:28) will be automatically entered to win a FitBit!  No raffle tickets, no pianos, just sign up for one of these three races and RUN!

All three races are holiday-themed, a lot of fun, and best of all, race proceeds fund sports training and competitions for athletes with intellectual disabilities!

There will be 3 FitBit winners total, one per race.  Winners will be randomly selected among runners with finish times below 32:28.  The winning runners will be contacted after the race.

The Olympia Moving & Storage Piano 5K Challenge is part of our year-round sponsorship of Special Olympics Massachusetts.  The Boston moving company donates logistics services to dozens of Special Olympics Massachusetts competitons and fundraisers annually, and fund raises for the organization.  To learn more about our work with Special Olympics Massachusetts visit http://www.olympiamoving.com/specialolympics