As a customer of any moving company, you have certain protected rights and responsibilities. That’s why it’s important to choose established, insured, and professional moving company. It’s important to Olympia Moving & Storage that you know what to expect and understand our responsibilities as well as yours. It’s our goal to make every customer comfortable with a transparent understanding of the moving process.

Local Moves

Click here to download the terms and conditions of the bill of lading for your move (.pdf) Are you moving locally? The bill of lading is an important document. This is your required contract with Olympia Moving & Storage. You will be sent a copy of the bill of lading when you book your move. You can sign the terms in your move portal, or the moving crew leader will request your signature on the bill of lading on move day.

Interstate Moves

Whether moving to or from Washington DC, Boston, MA, Philadelphia, PA, Austin, TX or elsewhere, we encourage you to download and read the handbook below, which was carefully prepared by the Federal Highway Administration and provided by Olympia Moving & Storage’s Interstate Moving Partner, Wheaton World Wide Moving. Your Rights and Responsibilities When You Move Handbook (.pdf)

Storage

Click here to download the terms and conditions of the storage contract (.pdf) In addition to moving services, many of our Boston, Philadelphia, Washington DC, and Austin customers utilize our storage services. Any storage with Olympia requires a storage contract. You will be sent the storage contract when you book your storage.

Still, have questions about your rights or responsibilities as a moving company customer? Feel free to contact our team and speak to a moving professional. When you work with us, you’ll get a dedicated moving coordinator as well as access to our secure customer portal, which provide extensive helpful details and tools to help make your move a smooth one.