As a moving customer, you have certain protected rights and responsibilities. It’s important to Olympia Moving & Storage that we’re on the same page with you. We want to ensure that every person we move understands the process and feels comfortable with our company.

Local Moves

Click here to download the terms and conditions of the bill of lading for your move (.pdf). The bill of lading is the contract between you and your mover.  You will be sent a copy of the bill of lading when you book your move. You can sign the terms in your move portal or the crew leader will request your signature on the bill of lading on move day.

Interstate Moves

We encourage you to download and read the handbook below, which was carefully prepared by the Federal Highway Administration (FHWA) and furnished by our Interstate Moving Partner, Wheaton World Wide Moving. Your Rights and Responsibilities When You Move Handbook (.pdf)


Click here to download the terms and conditions of the storage contract (.pdf) Any storage with Olympia requires a storage contract.  You will be sent the storage contract when you book your storage.

Still have questions about your rights as a moving company customer? Feel free to contact our team and speak to a moving professional.