Olympia Moving and Storage Reviews: Client Satisfaction 2015

Olympia Moving Customer

Olympia Moving & Storage moved almost 5,000 families in 2015, and our clients continually review Olympia Moving via client satisfaction surveys they receive after their move. These reviews help our leadership and staff carefully track our quality quickly respond to outstanding issues. Here’s how Olympia Moving & Storage performed in 2015 as reviewed by our clients.

Olympia Moving and Storage Reviews 2015 Results

Click here to view the full report.

Highlights from the 2015 report

  • 94% of our clients were satisfied with their sales representative
  • 94% of our clients were satisfied with their move coordinator
  • 95% of our clients were satisfied with their crew
  • 97% of our clients said our staff and crew was professional and courteous
  • 94% of our clients would hire us again for their next relocation

The Olympia Moving team is proud of the consistently high scores we receive from our clients. It’s no secret that the moving industry has a reputation for inconsistent or sub-par customer service, but our clients’ satisfaction with Olympia Moving far exceeds not only the moving industry’s standards for customer service, but most service industries’ standards. Moving is a challenging service to provide. Olympia Moving goes into clients’ homes and handles their precious possessions under sometimes emotional, stressful, and overwhelming circumstances where a lot can go wrong. Despite these obstacles, our clients’ satisfaction with their moving services with Olympia Moving is exceptional.

How Olympia Moving Uses the Client Satisfaction Survey

Our clients’ satisfaction is the result of the Olympia Moving team’s hard work and dedication and our leadership’s commitment to constantly challenge mediocrity. The client satisfaction survey is just one part part of Olympia’s Total Quality Management program. Olympia’s managers meet to review the results of the client satisfaction survey and implement action steps to improve our weaknesses. The client satisfaction scores are also analyzed by employee to inform training and personnel decisions. The moment new Olympia Moving and Storage reviews are received from a client, they are immediately disseminated among all staff and crew members involved in the move and their managers, either to boost morale or resolve outstanding issues.

In addition to our clients feedback in these reports, you can also read out recent clients’ comments about their experience on our testimonials page, or view our ratings on review websites such as the Better Business Bureau, Google+, Angie’s List, and Yelp.

If you’re ready to move with a well-reviewed Boston or Washington, DC moving company, click here to request an estimate, or give us a call at 800.222.4744.

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Announcing Olympia’s New Mansfield MA Moving Company Location!

Mansfield MA moving companyOlympia Moving & Storage, a premier Boston moving and storage company, is proud to announce the opening of Olympia’s second Boston area location in Mansfield, MA.

“We are proud of our hard-earned reputation,” says Michael Gilmartin, Founder and President of the company. “The growing demand for Olympia’s services is built on our reputation, and is really what prompted the expansion.”

Olympia Moving & Storage chose Mansfield because it provides better access to the South Shore, and towns such as Franklin and Medway. The Mansfield facility is located at 290 Forbes Boulevard; with easy access to I-95 & I-495.

Olympia Moving's new Mansfield MA storage facility
Olympia Moving’s new Mansfield MA storage facility

The 80,000 sq. ft. state-of-the-art warehouse is the company’s largest facility to date. “We exceeded capacity in our Watertown location” says Michael Gilmartin, “Mansfield will feature 2,000 additional storage units along with a comprehensive training facility for our moving teams. This is a big step for us and reflective of past success and our commitment to responsible growth. Over time, I also believe this location will create a lot of jobs.”

The training center in the facility will be for both current and new employees. The Mansfield facility has a seminar room for classroom training and a model home inside the warehouse where crew members can practice their technique in a realistic setting.

Since acquiring the warehouse, the Olympia Team has been working hard to ensure that the Mansfield location is up to standard. This includes a 24-hour security system, climate control, a dedicated warehouse staff, and an immaculately clean space.

Olympia Moving is exciting to bring their premier moving and storage services to the families and businesses in the Mansfield, MA area!

Are you moving in Eastern Massachusetts or Rhode Island and looking for a Mansfield MA moving company? Click here to request a free, no obligation moving estimate or give us a call at 800.222.4744.

Boston Moving Company and Northern Virginia Moving Company Trends 2015

Olympia Moving was proud to move thousands of happy families in 2015! We decided to take a look back at the year’s moves and dig out some interesting moving trends in the numbers.  Here are some infographics and observations on our findings:

Boston on the Move 2015 Trends by Olympia Moving & Storage2015 Boston Moving Trends

We started by taking a look at trends among the families we moved in our Boston moving company branch in Watertown, MA.

  • Boston-area families seem to be seeking warmer climates, as California, Florida, and Texas are among the top states we moved families to last year.
  • Bostonians also look to move to bigger metro areas in states such as California, Virginia, and New York.  The high number of families we move to Virginia might also be influenced by our second location in Alexandria, Virginia.
  • Most Boston-area moves occur in the summer, due to the good weather and the summer school break.  The most popular month to move is July, but due to the influence of universities and rental turnovers, the popularity of August moving days is higher than in other parts of the country.
  • Olympia Moving & Storage moved families all over the world in 2015, and 94% of our clients said they would choose us for their next relocation.

Northern Virginia on the Move 2015 Trends by Olympia Moving & Storage2015 Northern Virginia Moving Trends

We also looked at trends among families we moved in our Washington DC moving company branch in Alexandria, VA.

  • The most Northern Virginia families we moved interstate were relocating to the nearby states of the District of Columbia and Maryland.  A large number of Northern Virginia families shipped up to Boston and moved to Massachusetts.  One reason we moved so many NOVA families to the Bay State may be due to the location of our Boston branch.
  • Many Northern Virginia families also looked to escape the cold by moving to California and Florida.
  • Moving in Northern Virginia starts to pick up in April, peaking in June.

Are you moving in 2016?

If you’re looking to move from Boston or Northern Virginia to these states, or any other states, we’re looking forward to guiding you through every step of the relocation!  Get started by requesting a free, no obligation moving estimate or give us a call at 800.222.4744

Olympia Moving Delivers Toys to the Big Wishes Gift Drive

Congrats to Coldwell Banker Residential Brokerage of New England for filling TWO Olympia Moving & Storage trucks full of gifts and toys for The Home for Little Wanderers Big Wishes Gift Drive!

The generous agents & communities around Coldwell Banker offices collected the thousands of gifts including laptops and bikes!  The gifts will go to needy families in the Boston area in The Home’s care, making their holiday seasons a little brighter.

Olympia Moving & Storage donates logistics assistance to the drive every year, picking up the gifts from the Coldwell Banker offices and delivering to the Home for Little Wanderer’s Toy Room in Rosindale.  Coldwell Banker has filled an Olympia Moving truck with gifts every year, so our crew was pleasantly surprised to discover that the gift drive would require two trucks this year!

We got this note of thanks from the Facilities Coordinator at Coldwell Banker:

We want to thank you for your help again with this year’s toy drive! As you probably know, this year we had two full trucks of toys to donate (the most ever!) and it would not have been possible without Olympia’s help! Deb even said that we donated more toys than Walmart and Bernie & Phyl’s. There will be a lot of happy children this Holiday season! Again, thank you for everything you do for CBRB and Happy Holiday’s!

We hope the families that receive these will have a brighter Christmas! More on Olympia Moving & Storage’s community involvement:

2015 Holiday Playlist Mix by Olympia Moving & Storage

Happy holidays from Olympia Moving & Storage! We are merry and grateful as we celebrate a great year for our company. Here are few of our highlights from 2015: Olympia Moving Holiday 2015

Listen on Spotify

Olympia Moving Holiday Playlist 2015

 

 

Hope you had a great year! If you need a move in 2016, be sure to give us a call at 800.222.4744 or request an estimate online.

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Olympia Moving at Touch-the-Trucks Events

Boston Moving Company Participates in Touch-the-Trucks Events in Watertown and Dedham

The Olympia Moving crew enjoyed showing kids around the moving truck at two recent touch-a-truck events. The crew returned to Watertown Family Network’s Touch-a-Truck in Watertown, MA and joined the first Touch-the-Trucks event at Legacy Place in Dedham, MA.

Touch-the-Trucks events are a great opportunity for Olympia Moving & Storage to connect with families in the community. The kids enjoyed running up and down the ramp, seeing the boxes and moving equipment, and jumping on the bubble wrap that we laid on the floor of the truck. The Olympia Moving crew members gave kids tours of the truck cab, took photos of the kids posing at the wheel, played box toss games, and handing out coloring pages.

Check out this video of the kids enjoying the truck!

If you have a Touch-the-Trucks or another community event event in the Boston-area or Washington, DC-area, let us know at [email protected]. We’d love to attend!

Does your family need a moving company? Call 800.222.4744 or request a free moving estimate online.

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How a Moving Company Can Help You Survive TRID

It’s been just over a month since the new TILA-RESPA Integrated Disclosures rule, or TRID rules were put into effect, but what that means for those it affects is still unclear.

TRID paperwork

So what is TRID?

The TRID guidelines require residential real estate transactions to have new loan documentation, including two new forms.

Loan Estimate- Taking the place of the Good Faith Estimate (GFE) and the initial disclosure required under the Truth in Lending Act (TILA) This, three page, form must be provided to the buyers in a timeline similar to the previous GFE

Closing Disclosure- Taking the place of the HUD-1 Settlement Statement and the final TILA forms, the closing disclosure creates some new delivery date requirements.

This document must be issued to the borrower at least 3 days prior to closing. If this does not occur, the closing will be delayed up to 7 days.

Lenders require that the information contained in the closing disclosure (fees, taxes, closing cost, insurance, etc.) be finalized no less than 7-14 days prior to closing in order to give them enough time to generate the new closing disclosure in a timely manner.

Borrowers will have three days after receipt of the Closing Disclosure to review the form and its contents. Starting upon “receipt” of the Closing Disclosure form by the borrower, and unless there is some receipt confirmation of the form, the form is “deemed received” three days after the form is mailed. As a result of this, the review period may be six business days from mailing to loan signing.

Any changes made to the Closing Disclosure after its delivery to the buyer may trigger a new 3 day waiting period or additional disclosure or review periods, which is why accuracy is very important.

Why should you care?

The new TRID regulations are meant to benefit borrowers by simplifying documents and making loan terms more clear, but as lenders and borrowers transition into the new TRID rules, delayed closings are bound to occur.

Prior to the TRID rules, it took approximately 45 days from the loan application submission to the time of closing. Post-TRID regulations impose new waiting periods where lenders must submit disclosure forms to borrowers, and inaccuracies in paperwork by the lender or borrower as well as strict re-submission timelines will lead to delays in closing.

How can you protect your move?

  • To try to avoid any unforeseen issues that could delay the closing, the National Association of Realtors is recommending completing the walk-through seven days prior to the scheduled closing.
  • Make sure the information you provide is accurate and read documents thoroughly. TRID regulations aim to protect the buyer from surprises, so use it to your advantage.
  • Hire professional moving services who can anticipate your needs and expectations. If your move date changes you’ll want to work with someone who can facilitate the need for a schedule change without issue.

Olympia Moving & Storage’s TRID Protection Program

Strict TRID timelines and delays in closings will affect the entire relocation process. Most moving companies don’t have the capacity to handle move date changes, leaving families without a mover.

Olympia Moving & Storage has the manpower and infrastructure to work with you through the transition and delays by offering:

No fees for move date changes– as long as we have available crews we have the flexibility to accommodate unexpected changes that may occur.

$150/night sealed truck storage– Your belongings are important. If you can’t move into your home right away, don’t worry. For just $150 per night per truck, Olympia will hold your belongings on a locked and sealed truck until your new home is available.

Our goal is to be a resource to our clients during their relocation, no matter what TRID throws our way.

Are you ready to get your moving estimate?

Call Olympia Moving & Storage at 800.222.4744 or request an estimate and discover all of the ways that Olympia Moving & Storage can make your relocation easier.

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Boston moving company asks residents to share their moving stories

Everyone has their own moving stories that define how they feel about moving.

Whether you’ve moved with the help of friends and family or have worked with a moving company, every move faces challenges and obstacles. Let’s face it, planning a move can be super stressful!

We wanted to hear what your biggest concerns are when planning a move, so we took to the streets to ask Boston to share their moving stories.  Our team wanted to know people’s true feelings, challenges, and pain points while moving,  because the more we know the more we can help our clients have a smooth, stress-free move.

For real Bostonians’ moving stories, watch the video below:

Olympia Moving Asks Boston: How Do You Feel About Moving?

From flaky friends to broken belongings, there are many worries when moving your belongings, but Olympia Moving & Storage is here to help! Here at Olympia, we have the resources and knowledge to help you through your relocation, whether you just need an extra hand to load your Uhaul or don’t want to lift a finger. We’re a full service moving company, which means we can handle any and all of your moving needs.

We offer a number of additional services to choose from to make your move a success – including, but not limited to:

And yes, we can totally move that piano for you! We’re here to take the stress out of moving, check out our resource center for tips and tricks.

Whether you’re apartment moving down the street, moving across the country or planning an international move, our relocation specialists are here to work through your move with you and will tailor our services to fit your needs.

Ready to tell some better moving stories?

Request an estimate today!

Special Olympics Athlete Amanda Church Speaks at Boston Moving Company Sales Meeting

Amanda Church shows off her Special Olympics World Games medals with Olympia Moving & Storage Founder & President Michael Gilmartin
Amanda Church shows off her Special Olympics World Games medals with Olympia Moving & Storage Founder & President Michael Gilmartin

Olympia Moving & Storage was proud to feature Special Olympics athlete Amanda Church as a guest speaker at our bi-annual sales meeting in October. The Boston moving company was the sponsor of Amanda’s trip to compete in the 2015 Special Olympics World Games in Los Angeles this summer.

Amanda gave a speech at the sales meeting, sharing her extraordinary experiences at World Games. Amanda’s told Olympia Moving about her training, staying in the Olympic village, being on ESPN during the Opening Ceremonies, meeting Michael Phelps, and of course swimming her events and the amazing moment of being awarded her medals on the podium.

She also gave Olympia Moving inspiring insights on how Special Olympics World Games is changing how the world views people with intellectual disabilities:

“The World Games showcased not just how capable people with intellectual disabilities are in athletics but also in life. I think the World Games really changed how people think about people with intellectual disabilities. That’s the whole reason for R-Word campaign. This word I believe should be removed from all books, TV, movies, everywhere. It is hurtful to not only people with disabilities but to everyone else all over the World. Some people who hear this word take it so bad that they can lose their self-esteem, not want to go to school or work, or worse. I would like everyone to stop anyone who says this to anyone and remind them what the R-Word means to them and how it affects others whether you have a disability or not. This word needs to be removed from our vocabulary.” – Amanda Church, Special Olympics World Games Athlete

Amanda also showed off her medals: a Silver Medal for the 200 meter breaststroke and a Bronze medal for the 4 by 50 freestyle relay. She was also kind enough to thank Olympia Moving for the sponsorship during her speech:

“I trained very hard to reach my goal, but I could not have done it without the support of my coach’s, family, and friends; but most importantly the support of all of you at Olympia. You gave me the best gift of all which was helping me get to Worlds with a $5,000 donation, and for that I thank you. I hope Olympia will continue to keep supporting Special Olympics, and come to Summer Games year after year.” – Amanda Church, Special Olympics World Games Athlete

Learn more about our sponsorship of Amanda.

Run to Boston Piano 5K Challenge

Piano 5K ChallengeThe Olympia Moving & Storage Piano 5K Challenge

Boston moving company challenges runners as part of the Run to Boston Race Series to benefit Special Olympics Massachusetts

When Olympia Moving & Storage, a premier Boston moving company, heard about the Run to Boston Race Series to benefit the athletes of Special Olympics Massachusetts, we wanted to try an extra challenge in the Special Olympics spirit of pushing our limits.  The Olympia Moving crew are export Boston piano movers, relocating pianos in Massachusetts daily without a scratch.  Could our team safely move a piano…while running a 5K?  It sounded crazy enough to try, so the Olympia Moving & Storage Piano 5K Challenge was born!

Team Olympia Moving & Storage collaborated with Special Olympics Massachusetts to complete the challenge.  The proof that Olympia Moving & Storage, expert Boston piano movers, can move a piano while running a 5K and keep the instrument in flawless condition is below!

Olympia Moving & Storage’s Piano 5K Challenge final time was 32:28!

Olympia Moving & Storage Challenges “Run to Boston” Runners!

Now it’s your turn to take part in the challenge!  Don’t worry, we won’t make you push a piano, but we do challenge you to beat our time during the Run to Boston 5K races!

All Run to Boston Race Series runners who beat Olympia’s piano 5K time (32:28) will be automatically entered to win a FitBit!  No raffle tickets, no pianos, just sign up for one of these three races and RUN!

All three races are holiday-themed, a lot of fun, and best of all, race proceeds fund sports training and competitions for athletes with intellectual disabilities!

There will be 3 FitBit winners total, one per race.  Winners will be randomly selected among runners with finish times below 32:28.  The winning runners will be contacted after the race.

The Olympia Moving & Storage Piano 5K Challenge is part of our year-round sponsorship of Special Olympics Massachusetts.  The Boston moving company donates logistics services to dozens of Special Olympics Massachusetts competitons and fundraisers annually, and fund raises for the organization.  To learn more about our work with Special Olympics Massachusetts visit https://www.olympiamoving.com/specialolympics