Author: olympiamoving

Olympia Moving and Storage Reviews: Client Satisfaction 2015

Posted on by olympiamoving

Olympia Moving Customer

Olympia Moving & Storage moved almost 5,000 families in 2015, and our clients continually review Olympia Moving via client satisfaction surveys they receive after their move. These reviews help our leadership and staff carefully track our quality quickly respond to outstanding issues. Here’s how Olympia Moving & Storage performed in 2015 as reviewed by our clients.

Olympia Moving and Storage Reviews 2015 Results

Click here to view the full report.

Highlights from the 2015 report

  • 94% of our clients were satisfied with their sales representative
  • 94% of our clients were satisfied with their move coordinator
  • 95% of our clients were satisfied with their crew
  • 97% of our clients said our staff and crew was professional and courteous
  • 94% of our clients would hire us again for their next relocation

The Olympia Moving team is proud of the consistently high scores we receive from our clients. It’s no secret that the moving industry has a reputation for inconsistent or sub-par customer service, but our clients’ satisfaction with Olympia Moving far exceeds not only the moving industry’s standards for customer service, but most service industries’ standards. Moving is a challenging service to provide. Olympia Moving goes into clients’ homes and handles their precious possessions under sometimes emotional, stressful, and overwhelming circumstances where a lot can go wrong. Despite these obstacles, our clients’ satisfaction with their moving services with Olympia Moving is exceptional.

How Olympia Moving Uses the Client Satisfaction Survey

Our clients’ satisfaction is the result of the Olympia Moving team’s hard work and dedication and our leadership’s commitment to constantly challenge mediocrity. The client satisfaction survey is just one part part of Olympia’s Total Quality Management program. Olympia’s managers meet to review the results of the client satisfaction survey and implement action steps to improve our weaknesses. The client satisfaction scores are also analyzed by employee to inform training and personnel decisions. The moment new Olympia Moving and Storage reviews are received from a client, they are immediately disseminated among all staff and crew members involved in the move and their managers, either to boost morale or resolve outstanding issues.

In addition to our clients feedback in these reports, you can also read out recent clients’ comments about their experience on our testimonials page, or view our ratings on review websites such as the Better Business Bureau, Google+, Angie’s List, and Yelp.

If you’re ready to move with a well-reviewed Boston or Washington, DC moving company, click here to request an estimate, or give us a call at 800.222.4744.

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Announcing Olympia’s New Mansfield MA Moving Company Location!

Posted on by olympiamoving

Mansfield MA moving companyOlympia Moving & Storage, a premier Boston moving and storage company, is proud to announce the opening of Olympia’s second Boston area location in Mansfield, MA.

“We are proud of our hard-earned reputation,” says Michael Gilmartin, Founder and President of the company. “The growing demand for Olympia’s services is built on our reputation, and is really what prompted the expansion.”

Olympia Moving & Storage chose Mansfield because it provides better access to the South Shore, and towns such as Franklin and Medway. The Mansfield facility is located at 290 Forbes Boulevard; with easy access to I-95 & I-495.

Olympia Moving's new Mansfield MA storage facility
Olympia Moving’s new Mansfield MA storage facility

The 80,000 sq. ft. state-of-the-art warehouse is the company’s largest facility to date. “We exceeded capacity in our Watertown location” says Michael Gilmartin, “Mansfield will feature 2,000 additional storage units along with a comprehensive training facility for our moving teams. This is a big step for us and reflective of past success and our commitment to responsible growth. Over time, I also believe this location will create a lot of jobs.”

The training center in the facility will be for both current and new employees. The Mansfield facility has a seminar room for classroom training and a model home inside the warehouse where crew members can practice their technique in a realistic setting.

Since acquiring the warehouse, the Olympia Team has been working hard to ensure that the Mansfield location is up to standard. This includes a 24-hour security system, climate control, a dedicated warehouse staff, and an immaculately clean space.

Olympia Moving is exciting to bring their premier moving and storage services to the families and businesses in the Mansfield, MA area!

Are you moving in Eastern Massachusetts or Rhode Island and looking for a Mansfield MA moving company? Click here to request a free, no obligation moving estimate or give us a call at 800.222.4744.

Helpful Moving Apps

Posted on by olympiamoving

Moving is tough and apps are convenient so it makes total sense that developers would create a moving app to help you through your relocation. We went ahead and reviewed 3 free moving apps that might help make your relocation easier…in addition to using Olympia Moving & Storage, of course.

anthropoligie platesortly folders

Sortly:

Aesthetically pleasing and easy to use, Sortly is an app that helps you do exactly what it sounds like.. sort your life! The moving app offers folders to narrow down your needs and work from specific lists in order to keep you more organized. Even better, within each folder you can create sub-folders for each room in your house, making it easier to sort and eventually find your belongings.

When adding items to your folders, Sortly gives the option of adding the quantity of items as well as value AND a photo.  So, if you’re worried about keeping track of the condition of your belongings in the case of damage or missing items, you’re all set!

Sortly also includes a great moving checklist with the option to mark tasks as “irrelevant” or “done,” so you can be sure to get all of your prep work done before moving day. Handy!

If you’re feeling fancy, another added bonus of using Sortly is the option to make your own QR labels. If you aren’t the tech-type and this doesn’t appeal to you you can always stick with our free printable labels and still stay organized.

A moving app like Sortly would definitely be helping when planning your move, think estimating the number of boxes you’ll need and putting together an inventory to get a quote, and would be a huge help when unpacking your belongings once you’ve moved into your new home. Learn more about Sortly here.

MoveAdvisor:

MoveAdvisor is different than Sortly, but it’s a great moving app option if you’re looking for moving companies in your area. It’s user friendly and is sort of like playing a Sims game with your belongings.

By clicking and dragging items, you can easily obtain a general idea of the weight of the items you’re looking to move, and everything you need to plan is in the palm of your hand. MoveAdvisor can be found here.

moveadvisor appmymove inventorymove details

My Move:

mymove menu

It seems like the developers of this moving app haven’t quite worked out the bugs. MyMove does ask for your origin zip and destination zip, but the app bases your approximate weight on the type of house you live in but doesn’t take your actual belongings into account, which means you’ll want to give a more detailed idea of your belongings when speaking with moving company.

Unfortunately, the “calculate moving cost” button brings you to a secondary page asking for your origin and destination again but doesn’t allow for destination state selection so this moving app isn’t the most useful if you’re looking for an accurate estimate for moving services.

The MyMove moving app would be most useful if you’re looking for moving checklists and  moving tips.

After checking out these three moving apps, we would suggest trying both Sortly and MoveAdvisor. Each moving app carries their own list of benefits and helpfulness but a mixture of the two could be even better. When planning a move it’s always better to speak to a professional about questions that are specific to your relocation. Moving apps are certainly helpful when organizing, but more information is better to get an accurate idea of your moving costs. Find more resources on MyMove here.

Ready to plan your move? We’re here to help.
Call us at 800.222.4744 today for your free estimate or request an estimate online.

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Boston Moving Company and Northern Virginia Moving Company Trends 2015

Posted on by olympiamoving

Olympia Moving was proud to move thousands of happy families in 2015! We decided to take a look back at the year’s moves and dig out some interesting moving trends in the numbers.  Here are some infographics and observations on our findings:

Boston on the Move 2015 Trends by Olympia Moving & Storage2015 Boston Moving Trends

We started by taking a look at trends among the families we moved in our Boston moving company branch in Watertown, MA.

  • Boston-area families seem to be seeking warmer climates, as California, Florida, and Texas are among the top states we moved families to last year.
  • Bostonians also look to move to bigger metro areas in states such as California, Virginia, and New York.  The high number of families we move to Virginia might also be influenced by our second location in Alexandria, Virginia.
  • Most Boston-area moves occur in the summer, due to the good weather and the summer school break.  The most popular month to move is July, but due to the influence of universities and rental turnovers, the popularity of August moving days is higher than in other parts of the country.
  • Olympia Moving & Storage moved families all over the world in 2015, and 94% of our clients said they would choose us for their next relocation.

Northern Virginia on the Move 2015 Trends by Olympia Moving & Storage2015 Northern Virginia Moving Trends

We also looked at trends among families we moved in our Washington DC moving company branch in Alexandria, VA.

  • The most Northern Virginia families we moved interstate were relocating to the nearby states of the District of Columbia and Maryland.  A large number of Northern Virginia families shipped up to Boston and moved to Massachusetts.  One reason we moved so many NOVA families to the Bay State may be due to the location of our Boston branch.
  • Many Northern Virginia families also looked to escape the cold by moving to California and Florida.
  • Moving in Northern Virginia starts to pick up in April, peaking in June.

Are you moving in 2016?

If you’re looking to move from Boston or Northern Virginia to these states, or any other states, we’re looking forward to guiding you through every step of the relocation!  Get started by requesting a free, no obligation moving estimate or give us a call at 800.222.4744

Fun Housewarming Gifts

Posted on by olympiamoving

Housewarming gifts should be fun, so why are you giving the same bottle of wine to all of your friends? If you’re looking for a fresh, new idea you’re in luck. Olympia Moving & Storage has compiled a list of our favorite housewarming gift ideas and where to find them!

Feel like sticking to tradition?

According to Norse tradition, it’s considered good luck to bring bread, a broom, candles, coins, honey, a knife, olive oil, plants, rice, salt, wine, or wood as a housewarming gift. Each gift symbolizes different good vibes, but none of these “traditional” gifts have much of a wow factor. We suggest putting a twist on it!

Bread & Oil Housewarming Gifts

According to the Norse tradition a housewarming gift of high quality or infused olive oil symbolizes  health. Add a loaf of crusty bread (according to folklore, this ensures your loved ones will never go hungry), throw it in a pretty basket, and you’re good to go!

We recommend doubling up with a set of unfiltered Greek olive oil from Food52.

Candle Housewarming Gift

Another traditional housewarming gift sure to be a crowd-pleaser is a candle. Representing light and warmth, we’d suggest a simple scent that won’t overwhelm. You might like something seasonal, like our favorite Balsam & Cedar scent from Yankee Candle.

Home Decor Housewarming Gifts

anthropologie throw

Be careful when choosing housewarming gift items to help get the decorating process started.

We would suggest steering clear of playing a guessing game when it comes to your loved one’s style decisions but a nice throw blanket is always appreciated. 

We love this Knit Confetti throw from Anthropologie because of it’s classic style that can fit any color scheme!

whiskey rock

Kitchen & Dining Housewarming Gifts

For the entertainer we suggest getting them some staple items that they’ll love using themselves but also to entertain you in the future

Wine pearls or whiskey stones are a great gift that most people wouldn’t buy for themselves. We like this set by Sparq (available at Bed Bath & Beyond) because they have both small and large stones included.

If your pals are into cocktails, you might look into getting them a bitters kit. These are awesome projects that also educate about types of cocktails and spirits. Hella Bitters has kits for every type of cocktail aficionado and are sure to please. We’ll take one of each!

rifle paper co

If you happen to be giving a housewarming gift to your favorite chef, you might consider getting them a recipe box paired with some recipe cards. We absolutely love Rifle Paper Co.’s recipe box and card options. Actually, we just love Rifle Paper Co. in general. (Fun fact: the Olympia Moving & Storage marketing team has matching Rifle Paper Co. notebooks… I smell a sponsorship!)

No matter what you decide to get your loved ones for a housewarming gift, the truth is that your presence in their new home is probably gift enough, but giving something awesome never hurts.

Have your own go-to that we missed? Let us know, or check out our other picks on our Pinterest!

Planning your own relocation in need of a little housewarming?

Give us a call at 800.222.4744 or request an estimate and start planning a great move today! We’ll give you our best tips and advice to make your transition as smooth as possible.

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Olympia Moving Delivers Toys to the Big Wishes Gift Drive

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Congrats to Coldwell Banker Residential Brokerage of New England for filling TWO Olympia Moving & Storage trucks full of gifts and toys for The Home for Little Wanderers Big Wishes Gift Drive!

The generous agents & communities around Coldwell Banker offices collected the thousands of gifts including laptops and bikes!  The gifts will go to needy families in the Boston area in The Home’s care, making their holiday seasons a little brighter.

Olympia Moving & Storage donates logistics assistance to the drive every year, picking up the gifts from the Coldwell Banker offices and delivering to the Home for Little Wanderer’s Toy Room in Rosindale.  Coldwell Banker has filled an Olympia Moving truck with gifts every year, so our crew was pleasantly surprised to discover that the gift drive would require two trucks this year!

We got this note of thanks from the Facilities Coordinator at Coldwell Banker:

We want to thank you for your help again with this year’s toy drive! As you probably know, this year we had two full trucks of toys to donate (the most ever!) and it would not have been possible without Olympia’s help! Deb even said that we donated more toys than Walmart and Bernie & Phyl’s. There will be a lot of happy children this Holiday season! Again, thank you for everything you do for CBRB and Happy Holiday’s!

We hope the families that receive these will have a brighter Christmas! More on Olympia Moving & Storage’s community involvement:

2015 Holiday Playlist Mix by Olympia Moving & Storage

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Happy holidays from Olympia Moving & Storage! We are merry and grateful as we celebrate a great year for our company. Here are few of our highlights from 2015: Olympia Moving Holiday 2015

Listen on Spotify

Olympia Moving Holiday Playlist 2015

 

 

Hope you had a great year! If you need a move in 2016, be sure to give us a call at 800.222.4744 or request an estimate online.

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Olympia Moving President Interviewed for IAM The Portal Magazine

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Olympia Moving IAM The PortalOlympia Moving & Storage has always put an emphasis on technology to drive our growth and the moving experience for our clients. Two years ago, Olympia Moving switched our internal moving management system to Moveware. Although Moveware had not yet entered the market in the United States, Olympia Moving was eager to be their first American client in order to have first access to the technology.

Although the transition was time-intensive and challenging, it was worthwhile for the vast improvements of Olympia Moving’s internal efficiency, closing of information gaps between departments, and ability to track every detail of the client experience.

Moveware

Every Olympia Moving client has an extensive move file in Moveware, which tracks every detail, document, change, and conversation with our clients and prompts almost a dozen proactive contact points from our staff with each client, ensuring that each client receives exceptional communication throughout the entire process.

Externally, Moveware has allowed for amazing access and transparency for our clients through the Olympia Move Portal, which allows clients to log directly into our move management system to view and manage their move’s details and documents.

After two years of implementing and improving the Moveware system, Olympia Moving & Storage is confident that they provide one of the best technology-driven moving experiences of any local and interstate mover in the industry. The innovation at Olympia Moving never stops, our team continues to work with Moveware daily to make improvements to the system and roll out new features to their staff and clients.

IAM The Portal, the bi-monthly magazine of the International Association of Movers, interviewed Michael Gilmartin, President of Olympia Moving & Storage, about the challenges of implementing new technology in the relocation industry.

Click here to read the article on page 73

IAM asked Michael his advice for other moving & storage companies considering new software. They also asked him about Olympia Moving’s future in regards to technology. Michael’s response:

“The moving industry has traditionally been somewhat of a laggard in that area, which is great for us from a competitive standpoint. I feel we are now where the rest of the industry hopes to be in 10 years, and we will continue to push and to innovate around technology. We have a great team, and we now have a system to support us fully.”

If you’re ready to try the Olympia Moving experience, driven by Moveware, click here to request a free moving estimate or call 800.222.4744

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Olympia Moving Photoshoot with Justine Johnson Photography

Posted on by olympiamoving

Our crews work many unusual jobs in the moving & storage industry including: moving pinball machines, transporting bikes for a 134 mile ride, and converting hockey rinks into basketball counts.  Earlier this fall, John, Richard, Liviu and Eladio were asked to do a job they have never encountered before: being models for an Olympia Moving & Storage photoshoot!

The photoshoot took place at an office building we do work for, a condo neighborhood we partner with, and our warehouse in Canton, MA.  Our crew did some real moving so we could photograph their skills in action and posed for some portraits. Turns out they were naturals in front of the camera!

Olympia Moving worked with Justine and her assistant Natasha of Justine Johnson Photography, a portrait, family, wedding, and business photographer from Portland, ME.  Justine had never photographed a moving company before, but she was up for the challenge!  Both Justine and Natasha learned a lot about the ins and outs of the moving & storage industry and were especially impressed with the size and vaults in our full-service warehouse!

We loved the photos we captured because they showcase the skill, organization, and friendly personalities of our crew. Here are some of our favorite photos from the shoot, expect to see some of the new photos on our website and in future marketing materials!

Justine Johnson Photography was a great local business photographer to work with. She took the time to get to know our crew and our company and our crew enjoyed spending the day with her team. Justine was patient & flexible working with the variety of locations and activities to photograph, welcomed our team’s ideas, and brought many ideas of her own. Contact Justine if you need moving company photography or any kind of business or personal photographer.

Our crew with Justine & Natasha of Justine Johnson Photography!
Our crew with Justine & Natasha of Justine Johnson Photography!

Although they did a great job representing Olympia Moving in the photoshoot, John, Richard, Eladio, and Liviu are going to stick with their moving careers. If you want to hire them, or any of our other professional moving crews, request a free, no obligation moving estimate today, or call 800.222.4744.

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Olympia Moving at Touch-the-Trucks Events

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Boston Moving Company Participates in Touch-the-Trucks Events in Watertown and Dedham

The Olympia Moving crew enjoyed showing kids around the moving truck at two recent touch-a-truck events. The crew returned to Watertown Family Network’s Touch-a-Truck in Watertown, MA and joined the first Touch-the-Trucks event at Legacy Place in Dedham, MA.

Touch-the-Trucks events are a great opportunity for Olympia Moving & Storage to connect with families in the community. The kids enjoyed running up and down the ramp, seeing the boxes and moving equipment, and jumping on the bubble wrap that we laid on the floor of the truck. The Olympia Moving crew members gave kids tours of the truck cab, took photos of the kids posing at the wheel, played box toss games, and handing out coloring pages.

Check out this video of the kids enjoying the truck!

If you have a Touch-the-Trucks or another community event event in the Boston-area or Washington, DC-area, let us know at [email protected]. We’d love to attend!

Does your family need a moving company? Call 800.222.4744 or request a free moving estimate online.

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